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Benefits of being a member of the LHA
By joining the Llandudno Hospitality Association, you can get involved in your local hotel community. Your membership will also give you access to great offers from our supplier members which include attractions, restaurants and a large variety of trade discounts.
We meet on a regular basis to share ideas and information and discuss issues and ideas that can help in the day to day running of a hospitality based business.
Throughout the year, there is a range of social activities that you will be able to attend, to remind you that it shouldn’t be all work and no play!
Please complete this short application form and a representative of the Association will be in touch.
Alternatively, if you have questions you would like to discuss first, feel free to get in touch via phone, Whatsapp or email.
Membership fees
Annual membership fees are based on the type and size of business you operate and are kept as low as possible to make membership easily affordable. The fees have been held again for 2026.
Hotels and Guest Houses, under 16 bedrooms: £50.00
Hotels and Guest Houses, 16-25 bedrooms: £70.00
Hotels and Guest Houses, 26+ bedrooms: £135.00
Restaurants and Cafés, all types: £70.00
Associate Membership (shops, attractions etc.): £50.00
A group rate for two or more establishments is calculated by deducting 20% from the total of the combined subscriptions.
Quality Charter
Llandudno is known for its wide range and choice of high quality tourism businesses. In addition to our beautiful traditional seaside resort with its magnificent coastlines, scenery and the Great Orme, we have Snowdonia on our doorstep, with a host of outdoor pursuit activities. Combined with our unique culture, heritage and fantastic local food and drink, our reputation for quality visitor experiences is one to be proud of and is the reason why Llandudno is considered a quality resort destination for leisure and business alike. Llandudno Hospitality Association strongly supports quality accreditation schemes, although we recognise that they might not be relevant for everybody, but we do believe that customers have a right to expect high levels of service and standards when they visit Llandudno and we want to support and promote quality businesses across the region.
By supporting this Quality Charter members and associates ensure that LHA can work closely with public and private sector bodies to make a quality commitment to visitors and promote the very best about our wonderful resort.
By displaying the Charter, Members of LHA agree to the following:
Working Together
To work proactively with LHA to promote our town with its wonderful visitor experience, attractions, accommodation and food and drink offerings through providing a genuine warm welcome to visitors.
Legal Requirements
To fulfil all legal requirements and responsibilities in the operation of our business.
Quality and Standards
To provide guests and visitors with clean, hygienic, safe and well maintained accommodation and premises at all times.
Information
To ensure all information is readily available to visitors, in their preferred method where possible, and that it is accurate, up to date and clear in relation to all aspects of available facilities and payments, pricing and charges.
Service and Welcome
To provide good quality service to visitors at all times, making customers feel welcome and appreciated, and to deal appropriately with comments and feedback.
Members’ Code of Conduct
In line with LHA's Articles of Association all members have agreed to abide by the following conditions. Any Member who feels they would like further support, guidance and assistance is encouraged to contact the Association who are on hand to help with matters pertaining to any operational or customer issues.
LHA members have a wide depth of knowledge and are here to offer support and encourage all members.
It shall be at the sole discretion of the LHA Executive Committee to approve any application membership
Any unsuccessful application may appeal to the Chair of LHA. In such circumstances, the Chair will make a formal report to the Executive Committee of LHA.
Members aspire at all times to maintain the highest possible reasonable standards of courtesy, friendliness and service appropriate to their business or type of establishment.
Members at all times must provide accurate information to all visitors or other users of the facilities. amenities and/or other services provided by the establishment or business, whether by advertisement, brochure, electronic, word of mouth or other means.
Members must make it clear to all clients, customers and visitors or other users of the facilities, amenities or other services, exactly what is included in all prices quoted (for example: accommodation, taxes, meals, admission charges, other surcharges, postage, carriage, etc) in accordance with nationally accepted practices in operation at the time. Particularly in the case of attractions or accommodation, details of charges for additional services or facilities should be made clear from the outset.
Members who are also members of any national or local trade or professional association or other body recognised by LHA should adhere to the code of conduct laid down for that body. If a member is not a member of such a recognised trade or professional body, then they will operate so as to fully conform to the spirit of such codes of conduct where appropriate for their business.
Members should deal promptly and courteously with all correspondence and other contact from customers, clients, visitors and LHA.
The Executive Committee may decide to suspend or terminate a member's membership without refund should the member be deemed:
To fail to be working to achieve the aims of the association, or
To bring dishonour to the association, or
To be guilty of conduct detrimental to the interest of members of the association, or
To bring the trade into disrepute, or
To wilfully and persistently refuse or neglect to comply with the articles of association, or
To fail to abide by any resolution passed at a general meeting duly convened.
If any action by a member under Paragraph 8 is brought to the attention of the Executive Committee or the Chair the following procedure will be followed:
The member will be notified by the Chair of the circumstances at the address shown on the membership record. The member will be advised in writing that the matter is to be placed before the Executive Committee, giving at least fourteen days notice of the day, time and place of the meeting and advising the member of their right to make representation to the Executive Committee in person or in writing;
At the meeting the Executive Committee, after consideration of the facts and evidence submitted, may vote on a resolution to suspend or terminate membership. The concurring vote of not less than two thirds of the Executive Committee members present shall confirm the membership outcome. On suspension or termination all membership benefits shall cease immediately and LHA shall not be liable for any loss caused to that person or organisation by the cessation. The member shall not be entitled to any refund of membership fees.
Any individual or organisation whose membership is terminated shall not be readmitted except by resolution of the Executive Committee, passing with a concurring vote of two thirds of the Executive Committee members present.
Where a member for whatever reason ceases to hold membership of LHA all relevant display signs and logos whether in printed or electronic format must be removed without delay.
Members undertake to maintain and operate their businesses and premises in accordance with all statutory requirements that may be in force. Members must comply with all rules, regulations, legislation and directives imposed by the Government or by a recognised relevant body.
Members should use their best endeavours to ensure that all staff have full knowledge of and participate fully with satisfying this code of conduct.
Should a business change ownership, the existing owner or nominated member will notify LHA within fifteen working days of the transfer. The notification should include the name of the individual or organisation, contact name and details of the new owner, and the date of the transfer.
Members will operate their business in a manner that supports and promotes Llandudno as a quality destination.
Members should consider fellow members and not provide services to clients that are detrimental to other members of LHA or the town.
Members should conduct themselves in a professional and courteous manner to other members, clients, customers and visitors and must not use abusive or threatening behaviour.
Members agree to be bound by this code of conduct which may be varied from time to time for the benefit of the Association.
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